Failed generations and refunds

There are two refund situations: generation refunds (automatic) and purchase refunds (manual, for billing issues).

Generation refunds (automatic)

If a page, panel, cover, or translation fails to generate, your credits are refunded automatically. You don't need to do anything.

A generation can fail for a few reasons:

• Content moderation — the synopsis, panel description, or character description triggered a safety filter. The generation is rejected before any compute is spent. Edit the offending text and try again.
• Timeout — the generation took longer than ~10 minutes. Rare. The system marks it failed and refunds.
• Model error — the underlying image model occasionally errors out (especially during high-traffic periods). The system catches the error, refunds, and you can retry.

Refunds are idempotent — if a job fails, the refund happens exactly once even if multiple internal retries happen behind the scenes.

You'll see your balance restored in the credit counter shortly after the failure (usually within seconds).

When you don't get a refund

Generations that succeeded but you don't like the result are not refundable. The compute happened; the result is yours. If the page is bad:

• Regenerate it (25 credits) — see regenerating images.
• Edit the text instead of regenerating the image (free, if dialogue is overlay text).
• Adjust the synopsis or panel description and regenerate.

This is the same logic as any image-generation product — once the AI runs, the cost is real, regardless of the outcome.

Purchase refunds (credit-pack purchases)

If something went wrong with a credit-pack purchase — double-charge, payment processed but credits not added, or you bought by mistake — contact support via the chat bubble in the bottom-right of comicink.ai.

For purchases on iOS via Apple In-App Purchase, refunds are issued by Apple, not by us. You request through Apple's refund flow (reportaproblem.apple.com). We can't directly refund an Apple purchase.

For purchases on web via Stripe, we can issue full or partial refunds directly. Contact support.

What if my balance looks wrong?

• Check your purchase history in account settings — confirm the most recent purchase landed.
• Subtract any generations you've done since then (25 each for paid generations).
• If the math doesn't work out, contact support with the timestamp and amount of the discrepancy. We can audit the credit ledger and reconcile.

Stale or stuck generations

If a page shows "generating" for more than 15 minutes, it's likely stuck. The system has a timeout that should refund within ~10 minutes, but if it doesn't:

• Wait a few more minutes (sometimes the cleanup is slow).
• Refresh the page. The status should resolve to either "complete" or "failed" once you reload.
• If it still says "generating" after 30 minutes, contact support — we can manually mark the job as failed and refund.

Updated on: 26/04/2026